Question 1

How quickly can you fix my damaged panels?

Accepted Answer

At Webster Garage Doors, we understand that a damaged garage door panel is both an eyesore and a potential security risk. That's why we offer Next-Day Service for most panel repairs in the Webster and Rochester area.  When you call us about damaged panels, here's what to expect:  Initial Assessment: We'll ask a few questions over the phone to understand the extent of the damage. If possible, sending us photos helps us prepare the right materials before we arrive.  Same-Day or Next-Day Service: For most common panel types and colors, we can complete repairs within 24-48 hours. We maintain a large inventory of panels from major manufacturers including Clopay, Amarr, and Wayne Dalton.  The Repair Process: Our technicians will assess whether the panel can be repaired or needs replacement. Minor dents can often be fixed on-site, while severely damaged panels are replaced to match your existing door.  Matching Your Door: We take great care to match panel colors, textures, and styles. In cases where an exact match isn't available, we'll discuss options including full section replacement or refinishing.  For emergency situations where your door won't close properly, we offer same-day service to secure your home. Call us at (585) 669-3780 for immediate assistance.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Garage door panels can become damaged for many reasons, and understanding these causes can help you prevent future problems. Here are the most common causes we see at Webster Garage Doors:  Vehicle Impact: This is the #1 cause of panel damage. Whether it's backing out too quickly, misjudging the clearance, or a new driver learning the ropes, vehicle impacts account for about 60% of the panel repairs we perform.  Weather Damage: Rochester's harsh winters take a toll on garage doors. Ice buildup, heavy snow loads, and freeze-thaw cycles can warp, crack, or dent panels. High winds can also cause debris impact.  Age and Wear: Over time, panels naturally deteriorate. Steel panels may develop rust, wood panels can rot or warp, and fiberglass may crack from UV exposure. Regular maintenance helps extend panel life.  Spring Failure Impact: When a garage door spring breaks, the door can slam down with tremendous force, damaging the bottom panels. This is why we always recommend replacing springs before they fail.  Improper Installation: Doors that weren't properly installed may have panels that don't sit correctly, leading to uneven wear and eventual damage.  Kids and Sports: Basketballs, baseballs, hockey pucks, and other sports equipment frequently cause dents, especially in aluminum panels.  Prevention Tips: - Install garage door sensors and backup cameras - Keep the door well-maintained and lubricated - Replace worn springs before they break - Consider impact-resistant panels if damage is frequent  If you're dealing with damaged panels, give us a call at (585) 669-3780. We'll assess the damage and provide honest recommendations for repair or replacement.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes! Webster Garage Doors understands that a new garage door is a significant investment in your home. That's why we offer several financing options to make your purchase more affordable.  Financing Options Available:  1. 0% Interest for 12 Months: For qualified buyers, we offer zero-interest financing on garage door installations over $1,500. Pay off your new door over a year with no added interest charges.  2. Low Monthly Payment Plans: Extended financing terms up to 60 months are available, allowing you to spread payments into budget-friendly monthly installments.  3. Same-As-Cash Options: Pay off your purchase within the promotional period and pay no interest at all.  Why Choose Fiberglass Doors?  Fiberglass garage doors are an excellent investment because they: - Resist dents, rust, and corrosion - Require minimal maintenance - Provide excellent insulation - Are lighter than steel (easier on springs and openers) - Won't crack or warp like wood - Come in many styles including wood-look finishes  How to Apply:  The financing application process is quick and easy: 1. Call us or fill out our contact form to schedule a free estimate 2. Choose your door style and get a detailed quote 3. Complete a simple credit application (takes about 10 minutes) 4. Receive a decision within minutes 5. Schedule your installation  What You'll Need: - Valid ID - Proof of income - Social Security number  We work with multiple financing partners to maximize approval rates. Even if you've been turned down elsewhere, we may be able to help.  Ready to get started? Call us at (585) 669-3780 or visit our contact page to schedule your free in-home consultation. We'll measure your opening, show you door samples, and walk you through all financing options.

Question 4

What warranty do you offer on garage door services?

Accepted Answer

Webster Garage Doors stands behind every job with our comprehensive 2-Year Warranty on All Work. We believe in doing the job right the first time, but if anything goes wrong, we've got you covered.  Our Warranty Coverage:  Installation Warranty (2 Years): - Covers all labor and workmanship - Includes door alignment and adjustment issues - Covers hardware installation problems - No deductibles or service fees for warranty claims  Parts Warranty: - Springs: 3-5 years depending on type - Opener motors: Manufacturer warranty (typically 5-7 years) - Panels: Manufacturer warranty (varies by material) - Tracks and hardware: 2 years  Lifetime Warranty Promotion: During select promotional periods, we upgrade to a lifetime warranty on labor. This means any workmanship issues are covered for as long as you own your home.  What's NOT Covered: - Damage from vehicle impact or misuse - Acts of nature (severe storms, fallen trees) - Unauthorized modifications or repairs - Normal wear items (weather seals, light bulbs)  Making a Warranty Claim: Simply call us at (585) 669-3780 and describe the issue. We'll schedule a service call, typically within 24-48 hours. If the problem is covered under warranty, there's no charge for the visit or repair.  Our Guarantee: Not satisfied? We'll make it right - lifetime warranty guaranteed.

Question 5

How often should I have my garage door serviced?

Accepted Answer

Regular maintenance is the key to a long-lasting, trouble-free garage door. At Webster Garage Doors, we recommend annual maintenance for residential doors, with more frequent service for high-use applications.  Recommended Maintenance Schedule:  Residential Doors (1-4 cycles per day): Annual maintenance is sufficient. This includes lubrication, safety testing, and a 25-point inspection.  High-Use Doors (5+ cycles per day): Service every 6 months. This includes families with multiple drivers, home offices, or frequent in-and-out traffic.  Commercial Doors: Quarterly maintenance is recommended due to heavy use.  What's Included in Our Maintenance Service:  1. Lubrication: All moving parts including springs, hinges, rollers, and bearings 2. Safety Testing: Auto-reverse mechanism, photo-eye sensors, and emergency release 3. Hardware Inspection: Tightening of all bolts, brackets, and track mounts 4. Spring Inspection: Checking for wear, rust, and proper tension 5. Cable Inspection: Looking for fraying or damage 6. Track Alignment: Ensuring smooth, quiet operation 7. Weatherseal Check: Inspecting bottom seal and side seals 8. Opener Evaluation: Testing force settings and travel limits  Signs You Need Immediate Service: - Unusual noises (grinding, scraping, popping) - Door moves unevenly or jerks - Door doesn't fully close or open - Visible cable fraying - Springs look stretched or damaged - Door is slow or sluggish  Cost of Maintenance vs. Repairs: Annual maintenance costs a fraction of emergency repairs. A typical maintenance visit is $99-149, while emergency spring replacement can cost $300-500+. Regular maintenance also extends the life of your door by 3-5 years on average.  Schedule your maintenance today by calling (585) 669-3780.

Question 6

Do you provide same-day emergency service?

Accepted Answer

Yes! Webster Garage Doors offers same-day emergency service for urgent garage door situations. We understand that a malfunctioning garage door can leave your home unsecured or your vehicle trapped.  What Qualifies as an Emergency?  We prioritize the following situations for same-day service: - Door won't close (security risk) - Broken springs preventing door operation - Door off track and stuck - Vehicle trapped inside garage - Opener failure with no manual override access - Storm damage requiring immediate repair  Our Emergency Response:  When you call our emergency line at (585) 669-3780: 1. You'll speak with a real person, not a voicemail 2. We'll assess your situation and dispatch a technician 3. Most emergency calls are serviced within 2-4 hours 4. We arrive with fully-stocked trucks for immediate repairs  Emergency Service Hours: - Monday-Friday: 7am - 9pm - Saturday: 8am - 6pm - Sunday: Emergency calls only (9am - 5pm)  Emergency Service Pricing:  We believe in transparent pricing, even for emergencies: - No "emergency" surcharge during regular business hours - After-hours calls (after 7pm weekdays): $50 additional - Weekend calls: Standard pricing (no premium) - All pricing provided upfront before work begins  Temporary Solutions:  If we can't reach you same-day (rare but possible during peak times), we'll walk you through: - How to manually secure your door - Temporary bypass procedures - Safety precautions until we arrive  Prevention Tips:  Most emergencies can be prevented with regular maintenance. Ask about our annual maintenance plan that includes priority scheduling for any issues that arise.  For emergencies, call us immediately at (585) 669-3780. For non-urgent service requests, you can also fill out our online contact form.

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